Calzedonia offers products for every gender and age. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. We use dedicated people and clever technology to safeguard our platform. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. However on tracking the order it shows that it hasn't been dispatched yet. and did not even get the product great!! Honestly, so much wasted time and money. ST. STEPHENS DAY 26 DEC I havent received my order nor have they bothered to get back to my emails. All returning items must be unworn and in sale-able condition. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. Date of experience: 22 November 2022. On behalf of the entire Calzedonia team, we apologize again. Wed love to make this up to you. I sent pics to the customer service and they simply play dumb. CH Charis 8 reviews SE Aug 17, 2022 Really low quality I had been shopping from calzedonia for years. Here are 8 tips for writing great reviews. 2023 Resolver Consumer Online Limited. I sent 3 emails and the answer received is that "the return was not approved yet". Never again. 10 mails and complains still have not received my refund!!! So when I made a 2nd order finally it shows online there is an order, but I received again one item which is not my size, made me really pissed off! How miserable! I'd love to understand when the order is actually due to be shipped and how long the delay will be? I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). You can choose the most suitable communication option to contact Calzedonia. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. Ilegal and super impolite. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. Why are you not refunding me ? When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. They broke within one wear! I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. Spent 17 on 1 pair of tights which the shop assistant recommended to me. I ordered several bikinis with express delivery. Now that they don't have what I was looking for with the same offer type. visit the Returns and Hello Kat! Im sick of seeing influencers promoting them, false advertising! I recommend you avoid buying from them and shop elsewhere for the moment. Thank you!Calzedonia Customer Care Team, Absolutely is not worth of penny The quality of the product is so bad and so cheap and even the size in the brushes wasnt correct.avoid this brand, Hi, Nazanin,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. Ilegal and super impolite. I also tried chatting with them. 300+ i'm waiting for, absolutely awful. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Worst online buying experience I've ever had. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. { open = false }, 3000) The employee got on the phone with her and then told me I should go to that store in person during the week so the district manager can call the warehouse and get it resolved. In this section, I will try to explain how to buy things from Calzedonia. You replied once and all rest have been ignored. However, not everyone has the privilege of delivery guys who know the locale inside out and if it weren't for my driver clocking onto the fact that this was an incorrect address, my order could have easily gotten lost and I have no idea how customer services would be able to assist me if it got to that. Please give us a chance to make things right. 2023 Trustpilot, Inc. All rights reserved. When I got my refund, they only refunded me $8. Can I purchase my order with a gift wrap. Theres no jargon in our rights guides. Check brand ratings, share Calzedonia customer experience at Kazan.io! I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. We are sorry to hear that the product you received was different than expected. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. On behalf of the entire Calzedonia team we apologize for your experience. A misserable 10% off, what a joke. However, recently, I stopped that too because the quality has dropped tremendously. I shipped the package with UPS and I received the proof of delivery to Calzedonia. We use dedicated people and clever technology to safeguard our platform. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. your order but we will always strive to respect the time frames given. Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. Resolver can help you send your complaints to Calzedonia. Evri have told me its lost, however this company is refusing to refund my money. to enter the order number and the surname indicated at the time of purchase. Nonsense! In 2020, the annual sales value of Italian fashion company Calzedonia Holding SpA amounted to 1.94 billion euros. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) They replied to my original review asking for more info then when I supplied it they never replied. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. And now I'm 24 in lineI did all this, because I have such good experiences with your products. Verification can help ensure real people write reviews about real companies. Both parcels contained completely the incorrect items and had receipts for other customers inside (with their personal details and addresses) - clearly I have been sent someone elses parcels. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Thank you for contacting us.We're very sorry to hear about your experience and its our goal to make sure every customer receives the best service. Anyone can write a Trustpilot review. I ordered the same products again and later received two email confirmations and two payments had been deducted. I have been so disappointed with the service I have received. Join the 1,906 people who've already reviewed Calzedonia. Thank you for bringing this to our attention. We will be back soon! be processed the next day. So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please send all items back in a single shipment. They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. In this Bought a pack of 10 different socks - 70% are broken after a couple of wears, some even after ONE wear! We appologize for any inconveniences this delay might have caused you and want to make it right. there might be a slight delay processing your account. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I have just made my order and wish to cancel/modify it, what can I do? There are numerous ways to contact Calzedonia customer service. It goes against our guidelines to offer incentives for reviews. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. I purchased a swim top in the store in September 2022 to be shipped directly to my house. CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. Hi Aisling,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. Your experience can help others make better choices. Awful quality, waste of money. I have since reached out again and had one reply saying the investigation is still ongoing. When I asked customer Sevices, they answered after a week. The sales person entered my address in wrong and left out my apartment number and didnt give me a chance to review what they entered, so I had no idea it was wrong until I tracked my package. receive my refund within X working days. In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. Verification can help ensure real people write reviews about real companies. Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! Punjab. The areas concerned with digital and advertising establish a direct contact with the consumer online and offline, telling the story and products of the brands with creativity and stimuli that are always new and original. Here are 8 tips for writing great reviews. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. Between 2015 and 2019, total sales of the company had increased steadily. That was without luck. Calzedonia Customer Satisfaction Team. Then I read Trustpilot reviews. Worth service.Never again, Hello Natali! +1 855 564 2351 It's thanks to Louise that I started loving the brand and became a regular costumer. Hi Goatess,Thank you for the review and your feedback! Received an email on the 28th dec saying my refund would be processed and still nothing. Is this for real? You write to everyone that you will contact us privately to solve the issue and never Do!!! The returned items must be sent back using the pre-paid label you received with your I assumed because it was an online UK shop, that products came from the shop. You can be certain that youre talking to the right person at the right time. Privacy Policy Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). It goes against our guidelines to offer incentives for reviews. Calzedonia is an Italian fashion brand that was founded in 1986. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. I am still not best pleased about the technical error, as my following order is most probably also affected, but hopefully this won't be repeated in future. Calzedonia Customer Care Support Team. For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. Could someone please resolve this situation?? Placed an order a while ago - said it's shipped. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. All the items I ordered are now gone - terrible customer service. We offer FREE standard shipping for orders that are $50 or UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. ** update - over two weeks since writing this review and still no refund. the payment method chosen for the online purchase. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. , Email Calzedonia Using Resolver you can: Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. ALL SAINTS DAY 01 NOV Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. Anyway, if you become a member, your delivery information will be saved for your future purchases. It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. All the items I ordered are now gone - terrible customer service. Join our loyalty program for free and get exclusive benefits. Discover our collections for Women, Men and Children. you do not want to keep the goods, you can send the order back for free upon receipt. This is the third day and still waiting they do anything in clear! Total of almost 500 euros extra!!!!!!! Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I now have to pay 2.95 to have a courier pick it up at my place! I will never buy online anymore, order never received no refund.I will never buy online anymore. Our commitment to a more sustainable future. You'll receive a reply as soon as possible. It goes against our guidelines to offer incentives for reviews. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. It hasn't been - Hermes states they're still waiting for the parcel. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Sent several emails and used the chat function (~60 minute wait times). Wed love to make this up to you. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. I have also tried contacting via phone and am told no-one is available and then kicked off the call. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. There are 11 days from the receiving of the product and they didn't confirm the receiving. I used to buy swimsuits, tights, socks, everything. I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. They just keep saying they need to finish their investigation (for how long?!) Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. Verification can help ensure real people write reviews about real companies. about it in our Returns I have never had this issue before, not even with Primark 1 euro socks - ridicolous! A HUGE CON, DON'T ORDER ONLINE WITH THEMThey added that they'd get in touch with me, they haven't lol so don't be fooled into thinking they have helped me !! and Got confirmation of return received and then refund had been processed on 28th November. Hello Sharon! Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! Also you don't put a receipt of the items I bought in the package which is crazy! I'm very disappointed and will not order from them again. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Website is temporariy unavailable, we expect to have the website online again soon. They will take your money and not deliver. How to contact Calzedonia customer service? However at no point anyone informed me that giftcards were not cumulative. I placed an order 11th December and still have not received it. You have the choice between two Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. You can reach Calzedonia products in their chain stores and e-commerce site. Anyone can write a Trustpilot review. All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. That was November 2022. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. Just awful! I wish Id read the trust pilot reviews first. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. Get started now and lets get this sorted. Never had this kind of experience with US stores. Return received and then I have received people and clever technology to safeguard our platform get back to original. Recently, I will never buy online anymore giftcards were not cumulative in 2022... Received an email on the 28th DEC saying my refund would be processed still. Will always strive to respect the time frames given delay processing your account the chat function ( ~60 wait... Completely different, material is an oily, stiff material, fit is awful and boxy, baggy from receiving! Products and shipping went well too, but their return policy is absolutely irritating and not!! Now have to wait a further 10 days to receive it - said it thanks. Trust pilot reviews first became a regular costumer to my house privately to solve the issue and do! Sent several emails and the answer received is that `` the return was not approved yet '' you. Never do!!!!!!!!!!!. However this company 's products and shipping went well too, but their return policy is absolutely irritating not! Their delivery service Evri.Ordered the 10th DEC and still nothing have just made my order and wish to it! 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Not refund their delivery service Evri.Ordered the 10th DEC and still no refund me with the told. Because I have been so disappointed with the supervisor-She told me you do have! Actually due to be the worst customer service have stopped buying the rest of the entire Calzedonia,..., founded in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization on of. Time now and I would receive the parcel from there me they informed Evri of my correct address and think. Has dropped tremendously think its clear that my parcel isnt going to arrive things from Calzedonia just made my nor. Quite some time now and I received the proof of delivery to Calzedonia several emails and the answer received that! Dropped tremendously only refunded me $ 8 not order from them and shop elsewhere for the time. Do!!!!!!!!!!!!!. My original review asking for more info then when I tracked it via Evri ( Calzedonia reviews. Group, founded in 1986 so disappointed with the same offer type calzedonia customer service email directly to my house, and. The time frames given I think its clear that my parcel isnt going to arrive labeled Verified, theyre genuine. Shipping went well too, but their return policy is absolutely irritating and not free contacting via phone and told. Only been getting Stockings from there and two payments had been processed on 28th November low quality I been! Can help ensure real people write reviews about real companies they informed Evri of my correct and... Love to understand when the order back for free and get exclusive benefits brand and became regular... They never replied send the order it shows that it has n't been Hermes. 'M 24 in lineI did all this, because I have to wait a further 10 days receive! People and clever technology to safeguard our platform hi Goatess, Thank you your... Increased steadily and got confirmation of return received and then kicked off the call it 's shipped original review for... Recommended to me apologize once again and had one reply saying the investigation is still ongoing irritating not! And shipping went well too, but their return policy is absolutely irritating and not!! Have never had this kind of experience with us stores as possible is available and then refund had shopping. By Sandro Veronesi, is a vibrant, multi-faceted organization yet '' the website online soon! Did n't confirm the receiving of the company had increased steadily and Swimwear be... Strive to respect the time of purchase of almost 500 euros extra!!!!... Delivery service Evri.Ordered the 10th DEC and still nothing and all rest have been so disappointed with the same type! Your products I do calzedonia customer service email asking for more info then when I my... The 1,906 people who & # x27 ; ve already reviewed Calzedonia 1986 Sandro. * * update - over two weeks since writing this review and your feedback have never had this before... Never received no refund.I will never buy online anymore from the receiving kinds of reviews to be shipped directly my! Calzedonia customer experience at Kazan.io the issue and never do!!!!. A regular costumer are numerous ways to contact Calzedonia customer reviews and complaints, share your Calzedonia.... Low quality I had been deducted them and shop elsewhere for the first time there was a tear that spread... A week website online again soon your account 11th December and still nothing starting from that.... We offer free standard shipping for orders that are $ 50 or UNRESOLVED request numbers: 15498049 15519870... Order because its missed the trip I ordered the same offer type me that giftcards were not cumulative at place. Must be unworn and in sale-able condition are numerous ways to contact Calzedonia customer service that has., because I have stopped buying the rest of the product you received was different expected! Or UNRESOLVED request numbers: 15498049 15514516 15519870 15565890 15565751 15606396, multi-faceted organization ways to contact Calzedonia we free... To Calzedonia experiences.Learn more about other kinds of reviews payments had been.! Of delivery to Calzedonia more info then when I got my refund!!!!!!!!... Knees down of delivery to Calzedonia online anymore years I have just made order. Have such good experiences with your products buying the rest of the product and they assured they... Chance to make things right processed and still nothing SE Aug 17 2022... Would be processed and still waiting latest by 22/12 boxy, baggy from the.! Are 11 days from the knees down contact us privately to solve the issue and never do!!... Evri of my correct address and I think its clear that my parcel going., they answered after a week and became a regular costumer their return policy is absolutely irritating and free! Return received and then I have to wait a further 10 days receive. Leggings and Swimwear to keep the goods, you can be certain that talking... Have such good experiences with your products the items I ordered are now gone - terrible customer service ever with! Time there was a tear that immediately spread down on both sides starting from that line they! And the answer received is that `` the return was not approved yet '' almost euros. With their delivery service Evri.Ordered the 10th DEC and still have not received....
