Evidence had emerged that McDonalds then-CEO, Steve Easterbrook, had violated company policy and undermined company values. But, broadly, our systems in great shape. Of course, when its no longer a one-way communication, that comes with an added level of risk. Corporate Senior Vice President, International Operated Markets. The adjustments were making are a series of small changes that add up to one big difference our customers really notice. Working closely with Brunswicks Abu Dhabi and Dubai offices, the Riyadh team advises clients across sectors on areas including financial situations, corporate positioning and issues management. They also work closely with McDonalds Global Impact Team to implement actions that drive resilience and brand trust in service of the companys purpose to feed and foster communities. Senior Vice President and Chief People Officer, IOM, Bethany Tate Cornell Most recently, he served as President, International Operated Markets, with overall responsibility for McDonalds wholly-owned markets outside the U.S. Joe began his McDonalds career in Strategy and New Business Development in 2002. She joined McDonalds from The Boeing Company, where she served as Senior Vice President of Human Resources since 2016. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. CIO Fletcher Previn and his team compressed 10 years of strategy into 10 weeks of execution, reports Philip Delves Broughton. Its kind of amazing. Im hoping its going to stick around. McKinsey: Thats interesting. Outside of McDonalds, Jon is a member of the Board of Directors for World Food Program USA, a non-profit that supports the mission of the UN World Food Programme to advance the global movement to end hunger. As McDonalds Executive Vice President and Chief Customer Officer, Manu Steijaert leads the Customer Experience team focused on transforming how customers engage with the McDonalds Brand. Just hours after McDonald's had released what Kempczinski, 51, called possibly the "worst" quarterly results in the history of the companysales dropped 24% the CEO joined TIME for a video. McDonalds was also recognized in Fast Companys 2021 Brands That Matter and as one of the most relevant consumer brands. We have our core menu: hamburger, cheeseburger, Big Mac, Quarter Pounder. It was a great reminder about the embedded cost of complexity in our P&L. When you had a leader that acted in a way that was incongruous with those values, it raised a question: Are we as good as we say we are? Brunswick Partner Jayne Rosefield is Head of the firms Chicago office and Global Consumer Industries Practice. Since joining McDonalds in 2017, Morgan has been the driving force behind some of the Brands most inspired marketing campaigns. I hope so. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. What do we know? While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results. Bethany Tate Cornell joined McDonalds in November 2020 as Sr. Vice President - Chief Learning and Development Officer, leading the talent development strategy for McDonalds internal global workforce and corporate owned restaurants. In 2019, Desiree was named one of the most powerful women in corporate America by Black Enterprise Magazine, and in 2020, she was named as one of the top innovative General Counsels around the world by the Financial Times. After a highly successful tenure, Jill spent seven years outside of McDonalds, building on her deep marketing experience and leading several consumer-focused businesses including Halfords, Marks & Spencer Clothing & Home and Costa Coffee. new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], When I travel abroad, I embrace the hospitality of the franchisee that Im visiting. I stepped up my communication to make sure that our employees understood what our plan was to get through thisbut also to get a lot of feedback. In addition, he holds a Bachelor of Science degree in Education - HR Development and a Master of Science in Education - Workforce Development from the University of Arkansas. This is who we are. Jill holds a BA in Business Studies from Brighton University, United Kingdom, and a Chartered Institute of Marketing Diploma. President and CEO In July, in response to the killing of George Floyd, McDonalds posted a video titled, They were one of us. How do you view the responsibility of brands such as McDonalds to take a stand on social issues?It all connects to what you stand for as a company. Senior Vice President, Chief Communications Officer, Amy Kovalan Manu is fluent in Dutch, English, French and German. Everybody recognizes the golden arches. Most recently, Manu led McDonalds International Operated Markets (IOM) Business Unit, where he drove a customer-led and growth-focused approach to supporting the country leadership teams in 12 markets. Second, what if youre a loyal customer? Michael began his career as a reporter. Some people feel that McDonalds ought to take a stance on other issues as well, such as fighting obesity and raising the minimum wage. Im very proud of having put our values front and center. Chris Kempczinski Leadership Style. Weve been in the Drive Thru business for decades, so I dont want to say that we had any foresight in that. By Jonathan Maze on Nov. 06, 2021 Jo has been part of the McDonald's System for almost 30 years, resulting in a deep knowledge of the McDonald's business and a true passion for understanding customers' needs. Said Mr. Kempczinski in the companys recent Investor Update: People expect more from corporations todaya truth that has taken on additional resonance during a year in which climate change, social justice, diversity and inclusion have driven the public conversation . Reggie has worked in a variety of disciplines including supply chain, merchandising, international project management and multiple specialties within human resources. What I found over time was that it was an incredibly generous organization. He earned a bachelors degree with honors from Brown University and lives in Chicago, IL, with his wife, son and daughter. Vice President, Chief Sustainability Officer. Additionally, weve been able to expand the number of restaurants offering delivery to more than 30,000. Emilee has also served as Vice President, People Strategy with responsibility for People Data & Insights, Strategic Planning & PMO, Enterprise Change Management, Communication, and People Technology Alignment. Catherine also spent two years in Internal Audit working on international market audits. Bethany served as on-site executive with oversight and accountability for the Boeing Leadership Center (BLC) and campus. Full Bio Lori Esposito Murray President CED After a thorough investigation, the Board took decisive action, terminating Mr. Easterbrook and naming a new leader. So, credit to the team for getting on that one early. Are there particular mentors or heroes whose words or examples have helped guide you this past year?Theres not one person. Looking at your recent marketing initiatives, featuring cultural icons like Travis Scott and J Balvin, and the recent launch of Spicy Chicken McNuggets, I have to wonder how a brand as established as McDonalds continually reimagines marketing? In this role, Morgan will lean into digital to continue elevating consumers love and trust for the McDonalds brand around the world. And I feel good about what weve done. Nothing about Mr. Kempczinskis ascent surprised Greg Kelly, a Senior Partner at McKinsey & Company and a friend of Mr. Kempczinskis dating back to university. Off of that founding idea of serving communities, we know we can make a difference around jobs and opportunity. The CED discussion series, Leadership in Challenging Times, interviews business leaders about the unprecedented . McDonalds is not responsible for the content provided by third-party sites. "The typical person who is a golfer would have about a 1-in-15,000 chance in making a hole-in-one on a particular hole," Victor Matheson, professor of | 12 comments on LinkedIn After Kempczinski's comments ignited a political firestorm, McDonald's pledged $3.5 million to 40 neighborhood organizations. She currently serves on GreenBiz Groups GreenFin Advisory Board and the First Movers Advisory Board for the Aspen Institutes Business & Society Program. Here are a few questions, along with Kempczinskis answers (watch the video above for all 20 Questions):What is the biggest risk you have taken in your career? Were going to make decisions with the long-term in mind. 65 years in business serving 65 million people a day (give or take). She is also a member of the Rework America Business Network (RABN) focused on reskilling and upskilling our national workforce. Manu began his career at McDonalds in 2001 as a Field Service Consultant in Belgium. We also need to be operating in the social-media space much more dynamically. As Chief Communications Officer at McDonalds, Michael Gonda is responsible for driving integrated communications strategies that focus on protecting and advancing the reputation of the company globally. In the retail space, I have a lot of respect for how Walmart has engaged with their associates to address questions about their corporate brand. In his most recent position, CEO of McDonalds UK & Ireland, Paul led the business through a period of strong and sustainable growth, delivering successful customer-led plans including the launch of McDelivery and the evolution of the at home service. If we further build out a hybrid delivery model, do we let others, perhaps, ride on our delivery platform? Chris joined McDonalds in 2015 as Executive Vice President, Strategy, Business Development and Innovation. He describes Mr. Kempczinski as a business savant, someone who is able to translate insight into action into results. He also was struck by Mr. Kempczinskis genuine commitment to personal growth and development, as well as his focus on building meaningful connections. Leadership McDonald's CEO Chris Kempczinski apologizes for his text to Chicago's mayor "Those comments were wrong," he said in a video to the system amid a furor over the message, which appeared to blame parents for shooting deaths of two kids. Throughout his tenure, Gonda has built and strengthened leadership platforms for the McDonalds executive team. John W. Rogers, Jr., the Chairman and Co-CEO of Ariel Investments, introduces award honoree Chris Kempczinski, the President and CEO of McDonalds Corporation October 26, 2022 07:00 PM ET Marc N. Casper, the Chairman, President and CEO of Thermo Fisher Scientific, accepts the CED Distinguished Leadership Award. 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